Client Area

Support
Client Area
Announcements
Knowledgebase
Support Tickets
Downloads


 

Client Logon

Email Address:
Password:
 

Knowledgebase

You are here: Support > Knowledgebase > Domains & DNS


 » Domain Propagation

A lot of support requests are from folks not being able to view their newly created sites.
Ok, you've created your domain in your WHM. You've gone along to your domain register and you've updated the DNS info for that domain.
Your site will not become visible by the domain name for probably 48 hours. Why is this taking so long, you ask? Basically all the ISPs around the net have to update their DNS cache and this takes time.
Propagation takes two forms, changes to your DNS Zone and changes to your WHOIS information. The WHOIS is the master record that tells every DNS Server in the world which is the authoritative server for your domain. A change to your WHOIS information (done by your domain registrar) can take up to 72 hours to propagate fully. A change to your DNS Zone information typically affects only a handful of servers, and so is done much more quickly.


Now, you've created the domain in your WHM, gone to your domain register where you purchased the domain and you've changed the DNS info over to the new nameservers. Now the waiting game begins. You can access the site via http://SERVERIP/~username.

A common question we get is that why can I access the site but my client cannot access the new site. The answer to this is that your ISP has updated its DNS information and the ISP of your client has not yet updated their DNS info. Hence you are looking at the new location of the domain name, whereas your client will still be looking at the old location.

Use this page - http://www.dnsreport.com/ - to check the whois and other nameserver checks for your domains. You can check to see that your nameservers are registered properly and that your domain name has the updated nameservers. Just because you can see the updated information on this page, this doesn't mean that your site is viewable at its new location by everyone from around the net. True domain propagation takes up to 72 hours, maybe even longer.

Was this answer helpful?

Add to Favourites
Print this Article

Powered by WHMCompleteSolution


Language:

 

 

About us

CART Enterprises is located in Ocean County, NJ and offers affordable solutions in web hosting, websites and other services.